Beatport Promotion Terms of Service

IMPORTANT NOTICE

Please read these terms carefully before placing an order.

By purchasing any Beatport promotion package, you acknowledge and accept the following conditions.

1. Chart Targets and Guarantees

Our promotion packages are designed to help tracks enter Beatport charts.

Top 100 Packages

For eligible tracks, our Top 100 packages guarantee entry into the agreed Beatport Top 100 chart, subject to the eligibility requirements and conditions below.

Any position within the Top 100, including #100, satisfies this guarantee. Higher positions are not guaranteed.

Top 50, Top 20 and Higher Chart Packages

These packages provide a larger promotional budget and a stronger campaign aimed at achieving the advertised chart position.

However, the exact position is a target, NOT a guarantee.

For example, a Top 50 campaign may reach #35, #45, #55 or #65, depending on market conditions.

A Top 50 package does not guarantee entry into the Top 50. It guarantees the agreed promotional effort and budget, with Top 50 as the intended objective.

A lower position does not automatically entitle the customer to additional promotion, a partial refund or credit.

2. Campaign Budget and Completion

Every campaign operates within a predefined promotional budget.

For packages with higher chart targets, the campaign is considered completed once the allocated promotional activity has been delivered, even if the exact target position has not been reached.

We may voluntarily provide additional promotional activity at no extra charge, but this is entirely at our discretion and is subject to budget and availability.

We are not obligated to repeat a campaign, double its budget or provide unlimited additional promotion.

Top 100 packages carrying an explicit chart entry guarantee are subject to the separate guarantee conditions stated in Section 1 and the applicable order confirmation.

3. Beatport Chart Requirements

Beatport chart positions depend on sales activity, competition, genre and market conditions.

The number of sales required to reach a particular position can change significantly from one week to another.

Busy periods, holidays, major events and seasonal demand may substantially increase competition.

These factors are outside our control.

Previous campaign results, estimates and individual recommendations do not constitute a guarantee of a particular chart position.

4. Pre Release Requirements

Adequate pre release time is essential for effective promotion, especially in competitive genres.

We generally recommend at least 7 to 14 days before the official release date, with longer preparation periods for highly competitive genres.

Some genres and chart targets require a longer pre release period and cannot be promoted after release.

Orders placed too close to the release date may be declined or accepted with specific limitations.

Any required pre release period must be confirmed before ordering.

5. No Third Party Promotion

Customers must not use other Beatport promotion services on the same track during our campaign.

Simultaneous third party promotional activity is strictly prohibited unless expressly approved by us in writing.

We cannot accept responsibility for chart results, account issues, track removal or other consequences caused by external promotional activity.

Violations may result in suspension or termination of the campaign, subject to applicable law.

6. Track Eligibility and Genre Changes

Tracks must not already be charting unless we have approved the campaign in advance.

The track must remain in the agreed Beatport genre throughout the campaign.

Genre changes made by the customer, distributor or Beatport may affect campaign eligibility and results.

Hype Chart campaigns require the release to be eligible for the relevant Beatport Hype Chart.

Customers are responsible for providing accurate release information and notifying us immediately of any changes.

7. Exclusive Releases

Exclusive releases and tracks sold at higher price points may require a larger promotional budget.

Any applicable exclusive release surcharge must be declared and paid before the campaign begins.

Failure to provide accurate pricing or release information may affect campaign results.

8. Chart Duration

We do not guarantee how long a track will remain in any Beatport chart.

Chart positions and duration depend on ongoing sales and competition.

Once the agreed campaign target or promotional allocation has been completed, continued chart presence is not included.

Additional promotional activity, when available, requires a separate agreement and payment.

9. Campaign Reporting

Our service is based on the agreed promotional objective, not on the sale of a fixed number of downloads to the customer.

We do not provide individual purchase receipts, buyer information or detailed internal download records.

We provide chart results through screenshots and live Beatport chart links when available.

Download estimates or information provided during a campaign do not modify the agreed promotional budget or chart guarantee.

10. Order Communication

Customers must use the email address associated with their order and include their order number when contacting us.

Order status can be checked through the customer account on our website.

Repeated messages from multiple email addresses may cause delays or confusion.

Campaign updates are provided when relevant results or important changes occur. Daily individual reporting is not included.

We reserve the right to decline future orders where communication repeatedly interferes with campaign management.

11. Delivery Time

The standard maximum delivery period is 10 days after the official release date, unless a different timeframe has been expressly agreed.

Delivery times may be affected by incorrect release information, eligibility issues or circumstances outside our reasonable control.

12. Refunds, Credits and Additional Promotion

For packages with non guaranteed higher chart targets, failure to reach the intended position does not automatically qualify for a refund, credit or free additional campaign when the agreed promotional service has been delivered.

Any goodwill discount, credit or additional promotion is voluntary and does not establish an obligation for future campaigns.

If a package includes an explicit chart entry guarantee that is not fulfilled, the applicable remedy will be handled according to the guarantee stated at the time of purchase and applicable consumer law.

Nothing in these terms limits any mandatory statutory rights.

13. Acceptance of Terms

By placing an order, you confirm that you have read and accepted these Terms of Service.

You acknowledge the distinction between guaranteed chart entry and higher chart position targets, the limitations of promotional budgets and the absence of any guarantee regarding chart duration.

Any special conditions or exceptions must be agreed in writing before the order is placed.